Closing Date: 2022/07/01
Reference Number: PNP220622-1
Job Title: Local Grocery Floor Manager – Station House
Job Type Classification: Permanent
Division / Region: Operations
Department: Operations
Location – Town / City: Local Station House
Location – Province: Western Cape
Location – Country: South Africa
Job Advert Summary:
This exciting opportunity exists at our Cape Town Local Stores. We are looking for a Local Grocery Floor manager who will assist with the leadership and supervision of the store that he is appointed to. This function includes assisting with the planning, organising, directing, motivating and controlling the work of the store team in order to achieve the Pick n Pay Local Format’s objective
Minimum Requirements:
Matric 5 years retail experience
3 years store management experience
Good computer skills
Understanding different customer needs
Understanding of Retail
Duties & Responsibilities:
Deliver customer service that exceeds customer expectations.
Implement and maintain the KPA’s & KPI’s that define the success of the store and the Local 7 Wonders performance in line with Local’s tramlines.
Monitor and measure all KPA’s and KPI’s. Identify non-conformance and immediately formulate an action plan to rectify. Implement the plan and monitor progress until the non-conformance is dealt with successfully. Keep all relevant stakeholders informed. Ensure that the 5’s are implemented and maintained.
Implement and maintain the SOPS for the Local stores and transform them into a daily routine that is managed and driven by all levels of your team.
Drive on the job training that will ensure that staff is skilled and aligned to what is required by Local in terms of delivering a quality product and service aimed at exceeding customer expectations.
Implement and maintain the required compliance requirement consistently across all stores. Implement and maintain the Local disciplines of display and merchandising standards as per the Local plan o grams that are clearly communicated to all the staff responsible for managing these standards. This includes ensuring that all products are clearly ticketed and priced correctly.
Ensure that stock levels are maintained and out of stocks are minimised within the specified Local tramlines.
Actively work on building a positive team spirit and ensuring that the Local goals are achieved as a team.
As specified, pull, interrogate and execute the right action to the following critical reports published by the Support and regional office:
Drive sales through aggressive product displays and by focusing on EDLP and all advertised lines.
Competencies:
Customer experience excellence
Personal and team excellence
Leadership excellence
Training excellence
Compliance excellence
Additional Information:
The job will sometimes require working long and flexible hours. Competency based interview will be used to assess the above requirements. Short-listed applicants may be subjected to relevant assessments.
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