Location: Brackenfell, Cape Town
Purpose of the Job:
To plan, manage and support IT Applications and perform all support activities within the specified area.
Job Objectives:
To plan and manage all activities within the area of technology and within his/her responsibility
Monitor and control allocated human and material resources
Manage re-active tasks
Planning, managing and controlling projects within the specified environment
Managing Third-Party software releases
Do Software configuration
Contribute to Design of Software enhancements
Liaise with relevant teams and drive infrastructure enhancements
Drive Change control process
Manage project dependencies, team and stakeholder relationships as it relates to the project
Co-ordinate and integrate activities across multiple functional lines
Provide back-up to relevant managers
To ensure timely and effective communication with the delivery team, stakeholders and the business support users
Liaise with other managers within the ICT functions and within the business
Manage user expectations through regular communication with the user group
To effectively manage the day to day IT operations within the specified area
Create procurement orders and change requests
Follow-up of procurement orders and change requests
Monitoring and following up of all open service desk calls
Identify and resolve any support call trends
Handle any relevant support issues
User Support in the specified area
2nd Level Support for the specified area
Support for 1st level support on the service desk
Train 1st level support
To efficiently manage relationships and deliverables within the specified IT environment
Investigate new technologies within the specified area
Manage software bug and Enhancement lists
Vendor call management
Manage SLA with vendors
Schedule change requests with both internal teams and vendors
Qualifications:
IT related Diploma / Degree (Desirable)
Experience:
5 years broadly skilled in information and communication technology (Essential)
5 years of knowledge of all stages of systems development from specification to implementation (Essential)
3 years exposure to vendor management (Essential)
Exposure to working in a Scrum Team (Essential)
Knowledge and Skills:
Problem-solving skills (Essential)
Interpersonal skills (Essential)
Communication skills (Essential)
Project management skills (Desirable)
MS Office suite (Essential)
Jira (Desirable)
Analytical Skills (Essential)
Applying expertise and technology
Planning and organising
Delivering results and meeting customer expectations
Relating and networking
Persuading and influencing
Adapting and responding to change
