Company: Hollywoodbets
Location: Durban, KwaZulu-Natal
Permanent
Closing Date 04 July 2022
Job Description:
Hollywoodbets has an exciting opportunity available for X 2 Customer Service Consultant: Deposits to be based in our Team Support Office in Umhlanga, Durban. This position will be responsible for attending to customer queries in relation to deposits and withdrawals. Credit deposits where appropriate and process branch withdrawals on request.
Minimum Requirements:
- Microsoft Office – Word and Excel.
- Willingness and ability to work shifts, weekends and public holidays.
Advantageous:
- A Diploma or Degree in a Finance related field.
- 1-2 years administration or Call center experience.
Key Responsibilities:
- Allocate deposits to customer accounts accurately using the deposit application.
- Ensure that unaccounted transactions are attended to daily.
- Process withdrawal requests from branches ensuring that the prescribed withdrawals checklist is adhered to.
- Respond to customer queries via calls and emails.
- Perform prescribed confirmation checks to confirm the identity of the customer before the account can be accessed to assist with customer queries or branch withdrawals.
- Ensure queries are resolved timeously at the point of call where possible, as well as queries that are escalated to other departments and follow up until resolved.
- Ensure that phones are not unnecessarily paused out from the call system.
- Ensure that the team displays good customer service principles in their dealings with customers and other internal Team Members/ departments/ branches as well as ensuring that the optimal turnaround time for account queries is maintained.
- Ensure that the company brand and image is promoted through excellent customer service.
- Identify root causes of customer and audit queries and look at ways and initiatives to reduce specific customer/ audit queries where appropriate, based on the nature of the query.
- Ensure quality targets are achieved and interventions are implemented to increase quality where there are shortfalls as and when required.
- Any other ad hoc duties that might be required.
Skills and Competencies:
- Good communication and Interpersonal skills.
- Impressive planning, organizational and time management skills.
- Good business acumen and high ethical work standards.
- Ability to always multitask and show initiative.
- Ability to work under pressure and still produce good quality results timeously.
- Excellent presentation and reporting skills.
- Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.
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