Introduction
Our client based all over Gauteng is looking for qualified Bartenders, Waiters, Waitresses and Kitchen Staff with at least 3 years working experience in the position with contactable references.
The position is a temp to go permanent position, depending on performance.
This role will be responsible for all aspects of customer service, venue presentation and standards of services.
The venue’s is open 7 days a week, and the successful candidates must be willing to working shifts.
Duties & Responsibilities
Barman:
The day to day operations of the bar required by this role include rostering and training of casual staff, stocktake and ordering, general bar upkeep and presentation. You will be responsible for customer service with support from casual bar staff. On a monthly basis you will produce sales reports and liaise with management to constantly improve levels of service.
Waitresses / Waiters:
Greet and escort customers to their tables
Present menu and provide detailed information when asked (eg. about portions, ingredients or potential food allergies.
Prepare tables by setting up linens, silverware and glasses.
Inform customers about the days specials
Offer menu recommendations upon requests
Up-sell additional products when appropriate
Take accurate food and drinks orders
Communicate orders to the Kitchen staff
Serve drink and food orders
Check dishes and kitchenware for cleanliness and presentation and report any problems
Arrange table settings and maintain a tidy dining area
Deliver checks and collect bill payments
Carry dirty plates, glasses and silverware to kitchenfor cleaning
Provide excellent customer service to guests
Kitchen Staff:
Cleaning all dishes, work stations, cooking equipment, and food storage areas in accordance with food safety regulations.
Washing, chopping, shredding, and grating ingredients for subsequent use by the chef.
Sweeping and mopping floors, as required.
Assisting with the unloading of deliveries.
Storing ingredients according to prescribed food safety regulations.
Assisting with the monitoring of inventory.
Reporting all damaged or faulty equipment to the kitchen manager.
Packaging customers’ leftover food upon request.
Cleaning trash cans and disposing refuse on a regular basis.
Desired Experience & Qualification:;
Barman:
Exceptional verbal and written communication skills
Passion to provide exceptional customer service
The ability to address urgent customer needs with a postitive perspective and creative problem solving
Organisational skills and good time management
Lead by example, be self-motivated, proactively solve problems and take pride in your work
Thrive in a fast paced, creative environment
Minimum 2 years experience in bartending and hospitality
Experience in purchase ordering and inventory control
Waiters / Waitresses:
Proven work experience as a Waiter or Waitress
Hands-on experience with cash register and ordering information system
Basic math skills
Attentivness and patience for customers
Excellent presentation skills
Strong organizational and multitasking skills, with the ability to perform well in a fast paced environment
Active listening and effective communication skills
Team spirit
Flexibility to work shifts
Matric; food and safety training is a plus
Kitchen Staff:
High school diploma or equivalent.
Prior experience in a similar position.
Thorough knowledge of food safety procedures.
Excellent organizational, time management, and multitasking abilities.
Outstanding interpersonal skills.
Ability to lift up to 50 kg’s.
Capacity to work in a fast-paced environment.
Ability to stand for extended periods.
Ability to work shifts, over weekends, and on public holidays, as needed.
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